Termes et conditions


Article 1: Scope

The sales of the Company are subject to these GTC.

The fact of placing an order implies the Customer's full and unreserved acceptance of the GTCS and the waiver of any contrary or concurrent provisions.

These general conditions of sale may be modified at any time by the Company and shall prevail over the previous general conditions.

Article 2: Price and availability

The products marketed by the Company are those available on the day of the order by the Customer on the Site (hereinafter the “ Products ”).

Each Product is accompanied by a description established by the supplier.

The prices and any offers on the Site are valid as long as they are available for consultation. The availability of the Products indicated at the time of consultation of the Site by the Customer is given as an indication.

The Products are offered for sale within the limits of available stocks.

The delivery slip will be proof of delivery of the Products, to the exclusion of any other document that may be issued by any third party whatsoever and in particular by the carrier.

The signature of the delivery note, whatever the quality of its signatory, implies the Customer's full and complete acceptance of these GTCS.

The transfer of risk takes place upon delivery of the Products under the aforementioned conditions. The transfer of ownership takes place upon full payment of the corresponding invoice by the Customer.

Article 4: Order

The Customer who wishes to buy a product or a service must:

- complete the identification form on which he will indicate all the requested contact details;

- validate his order after having checked it;

- make the payment under the conditions provided;

- confirm their order and payment.

Confirmation of the order implies acceptance of these T & Cs, recognition of having full knowledge of them and the waiver of its own purchasing conditions or other conditions.

All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions.

The seller will send confirmation of the recorded order by email.

The benefit of orders is personal to the Customer. The latter may not under any circumstances transfer them or deliver them to a place of delivery other than that indicated on the order form without the express consent of the Company.

Any order accepted by the Company may only be canceled or modified by the Customer with the written consent of the Company, which will only be given on condition that the Customer compensates the Company for any losses or damages that the Company may suffer as a result of said cancellation or modification.

Article 5: Return

All the Products supplied by the Company benefit from the legal guarantee.

In the event of non-compliance of a product sold, it may be returned to the Company which will take it back, exchange it for another product or a voucher, or refund it.

All complaints, requests for exchange or refund must be made by email to the following address. within seven (7) days of delivery.

Items returned incomplete, spoiled, damaged, deteriorated or soiled by the Customer will not be reimbursed.

The Company retains ownership of the Products delivered until full payment of the price, in principal, costs and accessories. The risks of loss and damage to the goods for whatever reason, including in the event of force majeure, are transferred to the Customer as holder.

The Company's warranty is strictly limited to the replacement of Products recognized as defective, subject to having identified them by reservations on the Company's delivery note or to having informed the Company thereof in accordance with article 3 above, or to the reimbursement of their price, at the absolute discretion of the Company, and this to the express exclusion of any indemnity, penalty or compensation of any kind.

Article 6: payment

To pay for your order, you choose the payment method among those offered by stora on the payment page.

In this case, the transaction is remitted for debit from your account within the day following the date of the delivery confirmation.

Your Multi-channel payments are secured by the Center Monétique Interbancaire (CMI) which offers a fully secure payment service.

The Consumer guarantees the Company stora that he has the necessary authorizations to use the method of payment chosen by him, when validating the Order Form. In the event of payment by bank card, the provisions relating to the fraudulent use of the means of payment provided for in the agreements concluded between the Consumer and the card issuer between the Société stora and its banking establishment apply.

Electronic payments made by credit card on the Site are made through Maroc Télécommerce's secure system, so that the information transmitted will be encrypted by software and that no third party will be able to read it during transport on the site. network. Each electronic payment is associated with a record of transactions paid by bank card.

The Company accepts the following bank cards and payment cards on its secure website: Visa, CMI, MasterCard, Maestro.

After confirmation of payment on the platform, the customer receives a transaction confirmation message, which is proof of payment by credit card.

The customer can also pay by bank transfer, on delivery (depending on the purchase amount and type of products or services purchased, at the Company's discretion) as well as in store (depending on the store and type of products or services purchased, at the Company's discretion). In all cases, after confirmation of payment on the platform, the customer receives a message confirming the transaction, which is proof of payment.

Article 7: License to access the Site

Any reproduction, representation, distribution or redistribution, in whole or in part, by any means whatsoever, of all or part of the content of the Site, made without the prior written consent of the Company, is illegal and constitutes an infringement giving rise to penal sanctions by law n ° 17-97 of February 15, 2000 relating to the protection of intellectual property.

The Site and each of its components, and in particular the texts, articles, newsletters, press releases, presentations, brochures, illustrations, photographs, computer programs, animations, etc., are the exclusive intellectual property of the Company. 'except for third party brands which may be cited.

By accessing the Site, the Customer agrees to be bound by the terms and conditions of the GTC. The Company does its utmost to ensure the accuracy and updating of the content available on the Site and reserves the right, at any time, to modify, temporarily or permanently interrupt all or part of the Site. , without having to inform the Customer beforehand.

The Company cannot be held responsible for any decision taken on the basis of information contained on the Site or for the use that may be made of it by third parties.

Article 8: Processing of personal data

The Company is responsible for processing the data collected on the Site.

The Customer is in particular informed that in accordance with article 5 of law n ° 09-08 of February 18, 2009 relating to the protection of individuals with regard to the processing of personal data (hereinafter "the Law" ), the information that he communicates through the forms on the Site is necessary to respond to his request and is intended for the services in charge of responding to his request for the purpose of monitoring this request.

In accordance with articles 7, 8 and 9 of the Law, the Customer has the right to access, rectify, oppose and delete information concerning him, which he can exercise by contacting or by correspondence to the Company, [Address], specifying in the subject line "People's rights" and attaching a copy of their proof of identity.

In accordance with the provisions of article 9 of the Law, the Customer may also oppose, for legitimate reasons, that his data are processed. The Customer is informed that during his visits to the Site a cookie may be automatically installed on his browser software. The cookie is a block of data which does not allow users to be identified but is used to record information relating to their browsing on the Site. The configuration of the navigation software makes it possible to inform of the presence of a cookie and, possibly, to refuse it by sending a message to .

The Customer has the right to access, withdraw and modify personal data communicated by means of cookies under the conditions indicated above.

The Customer is required to comply with the provisions of the Law, the violation of which is punishable by criminal penalties.

In particular, with regard to the nominative information to which he has access, he must refrain from any collection, any misuse, and in general, any act likely to infringe the privacy or the reputation of persons.

Article 9: Liability

- In case of damage etc.

The Company has made every effort to ensure that the information accessible through its Site is accurate. However, it does not in any way guarantee that this information is exact, complete and up to date.

The Company cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or from the improper use of the products sold.

The Company's liability is in any event limited to the amount of the order and it cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products.

Article 10: Duration

These conditions apply throughout the duration of the online services offered by the Site.

Article 11: Customer acceptance

The present general conditions of sale as well as the prices are expressly approved and accepted by the Customer, who declares and acknowledges having a perfect knowledge of them. He therefore waives the right to invoke any contradictory document and, in particular, his own general purchasing conditions. The act of purchase implies acceptance of these general conditions of sale.

For any notification or communication, the customer can contact customer service at the following address: contact------------------------------stora.ma

Article 12: applicable law

These general conditions of sale are governed by Moroccan law. In the event of a dispute between the Company and the Client concerning the interpretation or execution of one or more of the provisions of the GTC, the dispute will be submitted to the exclusive jurisdiction of the commercial courts of Rabat.

Article 13: Proof of transactions paid by bank card

The data recorded by the CMI on the Multi-channel payment platform on behalf of stora constitutes proof of all commercial transactions between you and the stora company.

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